Why do so many companies not get social media?

A curious question was posed to me recently by an organization who was asking for my help regarding their social media marketing and communications programs. I was asked if I used Facebook to which I replied yes. The next question surprised me, I was asked how many friends I had on there and while I knew the answer, it was about 180 or so at the time, I could see a deep frown on the interviewers face and was asked, "how come you have so few?"

I think that mentality sums up many organizations approach to marketing via social media. They believe it's best to plunge in without knowing the depth or temperature of the water. The important thing is to not miss out on getting wet. Forgive me for using more swimming analogies but they run the huge risks of jumping into shallow water , freezing water or water full of sharks.

Social media marketing can only succeed if we proceed with the due diligence we would in other marketing or public relations forums. We can't use some shotgun style approach while blindfolded and hope we hit the target. We need to use social media strategically and with a mental image of the beginning middle and end of the social media program.

The great risk we run here is that organizations may use the same approach to social media that was used to the web when that first emerged in the mid-to-late 1990's. That was a time of instant experts and throwing money at a problem and the immediate assumption that the old rules no longer apply. Hard lessons taught organizations that was not so but here we are facing one more time the assumption that the old rules no longer apply.

Let me close out with what I told the person I was meeting with. When asked why I had so few friends on Facebook, their interpretation not mine, I responded very simply. I asked about their client base and asked how intimately they knew them. I didn't really want an answer but could see I hit a nerve because they didn't know their client base that well. I then threw down the gauntlet and after bringing up my friend list offered them the chance to pick any one at random and I would tell them 3 things about them. The point being social media should help you broaden and strengthen you presence in the market and should not be just some fast and easy way to help yourself sleep better at night.

Driving social media in 2011

Ah yes, my first post of the new year. When thinking about what to write about I only had to go back into the waning days of 2010 to find some good material. One of my personal favorite topics is social media. Besides being personally fascinated by it, I find it very interesting to see how organizations are allocating resources to develop their social media platforms. Some, are following the failed model of the late 1990's and are walling up their social media programs as far away from marketing and communications as possible. Others look to outside people to tell them what to do but at the same time use the masquerade that they know exactly what you are talking about and that you are not telling them anything they have not all ready thought of.

The key for a successful social media program is that it absolutely must be run hand in hand with public relations. Furthermore, PR and marketing must be the parts of the organization which make the calls and guide the development of the program. This was not done with the development of the web site in most cases and as a result, we see that the Internet has never lived up to its full potential as a marketing or communications tool.

Also, only PR and marketing people can see that when it comes to social media, one size does not fit all. We need to find the best fit for the organization. Not every social media site is ideally suited for the needs of the organization. The goal is to find the site which fits the organizations needs and not the other way around! Social media is a tool to be used for the betterment of the organization and not a cool gadget we need to find a way to use.

I believe that's the key for social media in 2011 and why it has been a bust for most companies up to now. Find the right social medium for your company and work with an organization or individual who truly understands not just social media, but also has a firm understanding of organizational needs and can find a program which will dovetail perfectly with organizational goals. Marketing and specifically PR are ideally suited to make social media work for companies large and small in 2011.

How best to integrate social media into organization marketing

I have been fascinated by the number of organizations who are hiring for social media managers. I have spoken to a few of these people and I have seen some very interesting things. By and large the one finding I have noticed is that they see social media as a bomb to be defused. They approach it in the way the technicians in the "Hurt Locker" approached their jobs.

It has become apparent to me that the concept of social media in the marketing and communications field has yet to be fully defined. For one thing there is a tendency when defining the role responsible for social media to look out and see what's popular in social media and try to find a way to fit into all outlets. Very little forethought is given into what may be the best social media outlets. This is very similar to bringing the furniture into a house before the windows have been installed.

Fortunately, one trend that does seem to be emerging is the desire for marketing and communications to handle the social media platform for the company. Given that on a professional level this didn't really exist 2 to 3 years ago, this bodes very well. Those of us who were around remember how when the internet took off, web design and structure was set off very distinctly from marketing to mostly disastrous results.

Still there runs a grave risk of placing some type of mystique into social media that doesn't belong. I had one person tell me that they wanted someone who had a "feel" for social media meaning someone who was younger. My main concern here is that if someone doesn't understand marketing, how can they develop an integrated strategy? Physicians do this all the time, they go off and learn about new procedures and new tools. They don't just bring in doctors just out of med-school with the idea they know more, it is expected that physicians keep up to date on the latest technology and integrate it into their years of experience. This is something which marketing and communications people can adapt to social media.

So what do marketing people do when it comes to social media and how do we fit social media into our current marketing platform. One of the best methods to follow may be that of our friends in the medical field. We need to keep up to date and most importantly find a way to integrate new and emerging trends such as social media into our own field of expertise. By assuming ownership of what is new in the world, we can fully contribute into the organization's climate. We also need to make sure we don't shut out the lessons we can learn from those who may have less mileage overall, but may have a special expertise we lack. Remember professional learning never stops!

Why aren't we using social media better than this?

There were a few instances during the past few weeks that had me shaking my head. Now some of you who know me think that I am a completely opposed to social media in any and all formats. That is a total and complete falsehood. I don't fall in love with items because they happen to be new, I become interested in items because I perceive they offer a distinct competitive advantage.

Having said that, I am surprised at the limited or perhaps the miss directed scope we see when it comes to social media. We see people who offer updates on every little element that is going on in their lives with no filter regarding how appropriate or interesting it may be. We see organizations stumbling over each other to be the latest on Twitter or Facebook with no idea regarding why they wish to do so. One thing we do not see, is organizations forming a quick strategy about how to deal with social media for those times when computing will fail them,

Case in point was last week's Facebook outage. While I am sure we would all find it somewhat funny to think of this happening, one of the most sensible things for Facebook to do would be to go on some other outlet, or via e-mail, notify their base that the site was down and would stay down for some time. What they did end up doing is reverting back to the good old days and send out e-mail updates to the news media. While I somewhat chuckle at the idea of Facebook using Twitter to announce they couldn't bring their web site up, it would have been a most most effective way of reaching their target audience and, in my opinion, a means that would not have caused a great deal of long term harm or embarrassment to Facebook.

Social Media is a great tool. The great weakness of social media is that most agencies and communications practitioners are offering poor advice on how to use it. The advice I am hearing is similar to saying, "paint each house purple." When it comes to social media, the need should match the organization and not the other way around. Also some of the great potential for social media is being ignored. Why isn't it being better developed as a crisis communication tool? Given that Crisis Comm is about getting the right message to the right people as soon as possible, the big question we need to answer as corporate communications professionals today is why are we looking at social media as an entertainment tool and not a strategic communications one?

Putting the cart before the horse, tech wise!

I have mentioned previously how fascinating I find organizations who wish to jump on the social media bandwagon and want to hire "experts" in the field. Given that we're talking about a technology that is probably 3 years old at best, that would be similar to finding a preschool age child who can type or do math. What we are dealing with now is people who have some theories as to what will work best and really it is the person who can sell the best dream that will win the race, not necessarily the person who has the best qualifications.

I was speaking to a senior communications person recently who asked me for my ideas on how to use social media tools such as Facebook, Twitter, You Tube and Wikipedia to enhance their communications programs. I gave my own thoughts on the matter and we had a discussion regarding these thoughts on the issue. When it came time for me to ask questions, I asked this person, "How do you see social media working with your marketing programs and how will you quantify success regarding social media?" Well, going by the flow of blood and skin tone out of this person's face you would have thought I asked them to calculate Pi to the 800th number.

The sad fact is that there is a mad scramble to jump on the social media band wagon but there is very little thought given as to why or what advantage might be reaped for the least investment. Now lets be clear, I am NOT advocating that social media has no place in a business environment. Quite the opposite, done properly I believe social media can greatly enhance the brand, but we need to pick the technology innovation because it enhances the brand, not because we think it is cool and fun. World of Warcraft is still the biggest online community last time I checked, yet I don't see businesses rushing to set up avatars on WOW.

So the goal here is that before we all decide to jump onto the social media bandwagon, we need to decide how we can use it to grow brand recognition and ultimately sales. We shouldn't jump in out of fear that we are missing the boat. A measured and concentrated advance into social media, like we would approach any new media, would seem the obvious outcome. But it falls to all of us communications professionals to not only provide the necessary guidance as we head into this new communications arena, but also to provide a braking mechanism if necessary. Proceed with both caution and purpose and you will most likely succeed.

How are you an expert on something that is brand new?

I find myself amused when I see in job postings, mostly agency but sometimes corporate, that they seek a social media expert to run their Twitter, Facebook and usually Blog portals. Now what makes me laugh is that, more often than not, I see they are looking for expertise in these fields. I find that not only funny but a tad ironic because it really does fly in the face of what is generally considered expertise.

Think of other areas in our society where we want expertise. For our doctors they have to go to 4 years of college, 4 years of medical school and then serve various residency and attending programs that often go for another 4 to 6 years. At that point they are considered a doctor but are still the low man, or woman, on the totem pole. I remember reading about Japanese fugu chefs who have to study for 7 years in how to prepare what is considered one of the world's great delicacies. Of course fugu comes from the liver of a puffer fish and, if prepared incorrectly, can quite literally kill you. Even a restaurant sommelier needs to demonstrate extensive knowledge of wines before being certified.

What all of these groups also share is that they need to keep their skills current to maintain their status. In PR and Marketing sadly, the opposite is the case. We seek people out based on a perception of skill and not a proven ability to deliver the goods. This differs from the development of the Internet when you could show demonstrable programming, and/or design skills. We tend to put people into slots (tech, media relations etc.) and keep them there for the balance of their careers.

Of greater concern, a lot of organizations are treating Web 2.0/social media areas as a separate field of marketing. I am of the mind set that this is wrong headed and will pose problems for the organization down the road. For one thing, the organization, in order to be effective, needs to speak with one voice. You can not have the social media guru, I do love that term , sending out messages that either will contradict or disrupt the corporate messaging strategy. Most importantly, you need to have someone who appreciates the role of corporate communications and public relations and bases their decisions less on something being cool and more on how it will impact the organization positively or not.

The simple fact is that this technology is too new too hire someone off the street as an expert. What is more important, and in my opinion likely to be more successful, is to have an experienced PR or Corp Comm person assume oversight and manage the program conservatively to start, and then with more increasing amounts of risk taking as familiarity and experience grow. To do otherwise risks the disruption of the corporate message and worst case scenario, damage to the corporate brand.

The overlooked and often most effective PR tool!

Most PR organizations will ever be mistaken for nimble industries who are ahead of market developments. Quite the opposite of their own spin, the PR industry is often very reactive and tends to grab a certain topic they believe is hot and bite onto it like it is the second coming. As a result, legitimate ways of helping to build a client brand can be overlooked.

One clear cut example of this is my opinion is the use of speaking opportunities. I never cease to be amazed at how PR people will nearly froth at the mouth when one mentions social media, yet if the topic is speaking opportunities you get the confused puppy dog look. Yet in this age where the big books are dying and where personal, face to face, time is considered an essential for an organization to succeed in this marketplace a well placed speaking opportunity can have amazing implications for your brand.

First of all you need to understand the hierarchy of the speaking opportunity. Regardless of how great your brand concept is or how super a speaker you are, unless you are a well known organization already you need to set your sights low to begin with. You will NOT be the closing key not speaker your first time out. Sorry but that is just how things are! But there is a way that can work if you have true vision and long term goals for your organization.

First of all, when you are getting started, offer to take spots on the panel discussions. These positions are the hardest for event organizers to fill as there are much more panel discussions. Sometimes, if you make a good case that your speaker is talented and thoughtful you can get in as a panel moderator. Once you do this, and assuming you do well, you are then well positioned to move up the food chain the next time there is an opportunity with this organization. You are also well placed to offer to help out at other events and now you have the beginning of a CV that will demonstrate your thought leadership on your area of expertise.

One other area I would recommend is the use of bylined articles to demonstrate thought leadership. This should be done in coordination with the formula I listed above. Byline's are great because you can expound on a topic that rests within your area of expertise and demonstrate the innovative and creative ideas you can offer. Ideally the byline should be published first but even if you wish to present it as a "pending printing" or something like that you should be good. What you want to do is to show you have creative ideas and can present new ideas to the discussion pool.

So remember that one of the most effective PR tools, more so than releases and pounding after the media, is being a member of a speaker's panel at an event. Your organization should make a speaker's panel a key part of its organization and as a result you will see a very quick rise in the name recognition of your organization within your industry.

Why social media isn't always a great idea

Well companies are jumping on board the social media bandwagon with the same ferocity that they decided that the web was the way to go about ten years ago. It is funny but many companies believe they have to use social media. The reason I am hearing most is that if they do not, well then their competition might and gain on them.

Sadly, this is a fear based logic to planning and as a result you are reacting to market potential and less likely to gain by the situation. Smart companies figure out that they can gain from a certain action and act accordingly. Not so smart companies see where the heard is going and follow according because that is what seems the right thing to do.

Having said that, there are boundaries to social media and they should be explored by any company that wishes to profit from what is certainly an area with tremendous potential. One issue about social media I have addressed in the past but it bears repeating because it is so critical. In fact it is so critical I think it should be put up on the wall like school rooms show the U.S. Constitution or the map of the world. Workings within the organization should under no circumstances be allowed to speak about the organization on a social media outlet without the full and complete authorization of the Corporate Communications office. Furthermore, all of what they intend to post should be approved in advance and should then only be posted verbatim, without so much as a comma changed.

Social media should not be seen as a lazy way to do corporate communications. There is still going to be a need for news releases and media tours; analyst briefings and webinars. Marketing will not grind to a halt nor even be pulled back due to social media. If anything marketing efforts should have social media built into them so that social media is an element in the market effort. As with most corporate communications roles, a properly managed social media program can be of tremendous help to an organization in delivering its message to a mass audience.

One way that social media should never be used is for crisis management. Nothing seems more pathetic than when you see some misbehaving celebrity decide to apologize for their latest misdeed by apologizing on their Facebook page or via Twitter. The same holds true for an organization. One that apologizes via a press release alone is an organization that not only didn't care for the customer but doesn't really care for any misdeed which may have gotten them in trouble. The hackneyed news releases we have all become accustomed to seeing become even worse in the clipped off world of Facebook and Twitter and their cohorts.

Social media is a great invention for the reason that it lets the organization talk directly to its audience and stakeholders. However it should not be seen as a way of bypassing traditional outlets or even worse, bypassing outlets that may not be as receptive to the message as we might like. It is more important to allow for an open and honest exchange of ideas and feedback than it is to have a simple and fun discussion. Discussion and honest feedback are far more valuable than light, breezy conversation.

So in conclusion, social media is a great tool and makes a wonderful addition to a well armed media and customer relations platform. It is not however designed to be the sole means of communications or for that matter, even the main focus of your communication program. It is a tightly controlled aspect of your program and one that focuses on bringing in different and direct communications from stakeholders that you may not be able to engage otherwise.

How do I make my copy stand out in a flooded copy world?

One thing is for sure, there are a lot of companies issuing a lot of press releases which seem entirely to say nothing at all. Sadly the issue at hand has a lot to do with a term I used in the previous sentence; press release. A press release is a misnomer, it is something of a fake to use a boxing term.

One thing I recommend to all of my clients is to get in the habit of saying news release. While this may seem a matter of terminology I see it as much more. By using the term news release we are forcing the client to ask themselves, what is the news here? Why does this matter? Who does it matter too?

I also recommend setting a hard cap on how many news releases the organization will issue during a set period of time. This solves a number of strategic issues. For one thing, this serves as an exercise it what I would call message discipline. What do we need to say? How do we need to say it? Who do we need to say it too? This practice in self discipline is a great tool in how to manage your brand and how to speak to your audiences in a professional and refined fashion.

Another way to make your copy stand out in the market place is to know your audience. I have seen too many pieces of copy that are watered down because they are supposed to serve the needs of an overly diverse group of market segments. A news release is targeted towards the news media and as such can not be watered down to be some type of sales tool. It may have uses when dealing with customers or potential customers but that is not whom it is designed primarily for. Good copy is designed for a target audience. It's not some catch all and lazy way of approaching the market at large.

Lastly, good copy stands out because it tells a story that someone wants to read. I remember reading an interview with Russ Meyer, the director who did a lot of B-Movies who said "the critics hate me, the public loves me. Who are you going to believe?" The point here is that if you are going to write great copy, use it to tell a story that your target audiences are going to want to hear. Yes you will be informing them during the process, but you will also need to tell them a story they will want to hear so that you don't lose their attention and have them quickly forget about you in all that white noise that is out there.

Trying to place a marketing value to social media

When I was thinking about this topic I am reminded about the story from the late 19th century about the man who ran the U.S. patent office. It would seem he wanted to close the office because everything that could be invented, has been invented. A century and then some on we are still inventing stuff at a breathtaking pace. The question now is not so much one about invention but more about how to make money off of someones recent invention.

Take for example the social media explosion of the past few years. There is a great deal of controversy regarding how to best make money off it. There are as many ideas on how to do so as there are grains of sand on a beach. I would suggest that the only way to determine how to make money from any Web 2.0 technology is to determine if the technology fits your business model and if so, how does it?

As we saw in the late 1990's with the Internet, there was a stampede to get on board with a web site and to start selling on the web that very few people really were successful in doing it. The focus was on the end of the route that no one bothered to figure out how best to get there. The few organizations that were very successful on the web were the ones who spent the time, and money to figure out how best to build infrastructure and in the end marketed not the fact that they were online, but that they were an easier and possibly less expensive alternative to your local book store or flea market or whatever.

The emergence of social media and the potential to generate revenue from it is bedeviling a great many organizations. What brings a chuckle to me is that we are seeing a repeat of the late 1990's without the rush of cash from venture capitalists. Companies all want to be on Facebook and Twitter and Youtube but offer no great value to a consumer there. For example I am a fan of Coca-Cola on Facebook. I am told all sorts of trivia regarding Coke and its products but there is nothing for me as a consumer.

No I think as a marketing person, any new technology needs to understand what it can bring to a consumer before there is a mad rush to add a Facebook following or start putting videos up on Youtube. Ironically, very few organizations reward consumers for following them on social media sites or utilize them to build a stronger relationship. It is in many cases a practice in numbers for the sake of numbers.

It is very simple, social media offers marketing people a tremendous value. They have the chance to reach out to customers who want to be reached out to! The rate of success on a direct mail campaign is at best 5 percent, with social media it should be much higher since it is an opt-in strategy. Design programs that allow you to reach out to your followers online and most importantly, give them a reason to purchase your product and bring more potential customers!

Dealing with the reliance on technology

Yesterday featured an attack on Twitter which resulted in the service being down for most of the day. The result was wide spread anxiety among the hordes to whom Twitter is as addictive as nicotine or caffeine. I found myself in a state of schadenfreude at how people were lamenting the loss of a service that had not existed five years ago.

This outage proves the point that any technology can be a tremendous value to marketing and PR people in the execution of their jobs. However, the job goes on regardless of what is running or not. You do not delay a product launch simply because Twitter or Facebook are not running at 100 percent. They exist to compliment your marketing service, they are not there to replace it.

My first recommendation to all those who were taken aback by the Twitter outage is take a deep breath. First of all, if you stop and think about it, what is not being said by you on Tweeter? I have seen very few messages that were so Earth shattering that they needed to be sent out immediately, despite what senior executives seemed to think at the moment.

No the Tweeter outage yesterday showed us three things that are good learning lessons for marketing and PR pros. The first one is the most obvious, always have a back up plan. You may decide to send out that press release the day of the next great black out, or you may decide to have your event on the day of the big blizzard. It is essential that there always be a plan B. A lot of managers don't like to have a plan B because they believe that is planning for failure but by not having one, you are in fact planning to fail.

It also proved that new technologies, while helpful and, at times, exciting, are subject to risk. All technology is but the newer ones by virtue of their youth still have bugs to be worked out and are also the target of those wrong doers who seeing them much in the same way that a hungry lion seeks out the youngest prey in the herd.

Lastly, there is an old lesson we need to remember and that is while technology does make our lives easier, it is not irreplaceable. Remember that computers used to be the size of a room and typewriters used to require people who can spell and even on the web we just had basic web sites. So while losing a service can be a headache, it is just that. Having your car in the shop is a bigger one. So keep that in perspective.

Technology is great, but it's loss while a pain is not the end of the world!

RIP-John Hughes

The risk of social media

Social media is currently all the rage in marketing and PR circles. Everybody wants to be on Twitter or Facebook or be running a blog. While these are admirable intentions and, I am very happy to see marketing engaged as a positive force, I do want to express caution as I foresee several areas of concern which are being neglected in a full force rush into embracing social media.

First of all, I believe we may be recreating the same problems that went into developing web sites when the Internet became popular in the late 1990's. Everyone was so keen then on having a web site that sites were designed based on what looked cool and what the latest technology could offer, that very little attention was paid to what was expected of a web site and how the web site would help further the overall marketing and sales goals of the organization.

Similar things are taking place with social media. Organizations are now so keen about being on Twitter or having a Facebook page that very little attention is being paid to how these vehicles can best be utilized to further the marketing efforts of the organization. I know of one company that is up on Twitter and has a number of followers, but what they do is so useless that they receive no benefit. No one is interested in what they have to say because the only reason they set up Tweets is for a customer to chat with a sales person about upcoming product revisions or minor technical issues.

Both Tweeter and Facebook, along with Blogs, have the potential to be tremendous resources for developing thought leadership and establishing clear and solid bonds with their future and potential customers. There are tremendous benefits to social media but they must structured within the larger marketing plan. While you and I may go on these sites for our own amusement, another area to be wary of, for organizations and specifically corporations social media sites are an area that must be managed wisely.

No organization would ever consider allowing an employee to develop and place an ad, or to send out proprietary information to a competitor. Yet with a poorly developed and managed social media policy, you may be doing exactly this same thing. However with appropriate controls, social media can be an explosive tool in bringing the appropriate message to not only a target audience, but one that shares your interest in cutting edge solutions.

Branding yourself and your organization via social media

Social media is a great unknown in marketing and public relations and anyone who claims they understand it is flat out wrong or trying to throw one by their client. Like any new methodology of marketing or communications, social media has both its pluses and minuses. To hear social media evangelists speak you would think that we are at the dawn of a new age and this is the greatest thing since Gutenberg started printing the bible.

The fact is that, like most things, social media brings both positives and negatives and the potential for both risk and reward to the marketing mix. First of all, from a personal perspective, people see their Facebook pages as intensely personal outgrowths of their personalities. As a result they will post what ever catches their fancy. However if an employer or family member sees these posts, the wrong idea can quickly be established. A social media posting should be seen the same as any other public posting. Once you post it, the subject is out in the open for all to see.

The same holds true for organizations and social media. We're seeing a rush to jump on the social media band wagon that reminds me of the rush to have a web site and have all the latest cool tools on web sites that still dominates web theory. Very little, if any, thought is given into how these materials integrate into an overall marketing and branding strategy. Rather, in classic cart before the horse methodology, the Twitter site or Facebook page is put up and then the powers that be try and figure out, what next?

What I have found fascinating is that senior level executives will parse and argue over what wording to use on a news release, but then allow anything to go on Twitter or Facebook or even worse yet, have no idea or policy about what their staff is saying online. No company will ever let an engineer post a news release yet few have any firm policy on what they can say via social networking sites.

My recommendation is that social networking be treated as all other essential communication tools. There should be very strict rules regarding what can be posted on them and who can speak on the company's behalf. Also, social networking should join web development and other marketing communications functions as key components of the overall marketing plan. By using this methodology, companies should be able to successful navigate these dangerous shoals.

In non-related news there was a bank robbery outside of Boston yesterday. The robber tried to escape in a bright red Vespa. Well as one might have guessed he did not get that far. I hear this story and I am reminded of the old joke of the undercover cop told to go into a crowd and be inconspicuous. His superior then saw him dressed in a gorilla costume. When asked why he disobeyed orders the officer said, "I didn't, who is going to be looking for a guy in a gorilla costume?"

What in the heck do we do about social media?

As I look around the PR landscape today, many executives are looking at social media like a young girl in love with the high school's star quarterback. All they see is a positive and in typical fashion decide that they need to be on board that band wagon and need to do it yesterday. Often, they do not take the time to figure out how to best use the technology to meet current and long term needs or even how it fits into current and future marketing and branding strategies.

Social Media can also be compared to an all you can eat buffet. Someone sees a sign in Las Vegas that says $9.95 all you can eat buffet and thinks, "wow that is great, I need to do that." So they plunk down $10 and head to the table and of course load up on tons of stuff and usually end up feeling bloated, not very satisfied and usually seeing that the plate is still have full. Then to top it all off, they are usually hungry again in a few hours. Social Media is certainly an interesting phenomena but like anything else in business, it needs to be approached with purpose and with a clear goal regarding how it will be used to achieve corporate goals. Social Media does not exist to serve its own ends.

Social Media also presents risks regarding the potential for information leaks. While you need always be on guard for intellectual espionage, Social Media presents another concern where you may have employees who are proud of their accomplishments and take to the blogsphere or Facebook to brag about what they do. Pride is a human weakness and as well all know, pride preceds the fall. Employees should be instructed to treat any communication with outside parties the same regardless of whether they are meeting with friends for drinks or writing on a blog.

For my own two cents, I believe an approved blog is the best Social Media vehicle today. It allows for a disciplined and measured interaction with the world at large. It also allows the most secure and disciplined means of reaching a target audience and offers the benefits of the two way channel of communication we want with Social Media. Twitter is a close second when done properly but Facebook to me, still needs to prove its value as a business tool for social media.

More good news from the Sox yesterday. Nick Green hit a great walk off home run on Father's Day and ended what was a really fascinating and gut-wrenching day for both teams. I felt sorry to Tim Wakefield as the bullpen really did him no favors, but then again that's nothing new. But Green's homer was just a shot and only left a question of fair vs. foul. Oh and once again, Julio Lugo on the bench = Red Sox don't lose!

Well still no sign of summer or warm weather. The weather forecaster's say later this year and all I can say is that we shall see! Funny Foxborough has already put its water restrictions in place for the summer. I hope they are right!