Thursday, September 16, 2010

Driving down the highway that is marketing and branding

I am sure we all have stories about seeing crazy things on the highway. Be it people talking on their cell phones, shaving or even reading while driving at break neck speeds. This past weekend, while driving to a cook out, I was forced to pass a woman who was driving 45mph in the left lane because she was busy texting and apparently fixing her hair. Of course I thought two things. First, this woman is an accident waiting to happen but secondly and more importantly it represents a good analogy of what is going on in marketing, communications and branding today.

For one thing marketing is be driven at breakneck speed and is often to expected to arrive at locations in an unreasonable amount of time while not getting a speeding ticket. In words that will ring true to all marketing people, do it fast, do it right, do it under budget and make no mistakes. What is also true for all marketing people is that, much like cars, the universe they operated in is changing. For a long time the automobile was a sanctuary. For better or for worse it was an area where a person could not be reached.

Marketing used to be a relatively easy to understand format. It used to be archaic and very traditional, with a long established means of doing things. It's scope was very limited and it was seen as highly tactical. There was very little change in its scope for a great many years.

Both areas have seen tremendous changes during the pasts several years. For cars there is now cell phones, GPS, satellite radio and so much more which change how we operate in the car. For marketing, the changes are even greater. Marketing people have evolved from being the helmsman who steers the large slow moving vessels to the captain of the craft running viscous white water.

As for the highway itself, we see that some people take to driving it different ways just like a true highway. For example, some people take to the driveway and drive really slow, others drive like lunatics. Others take it slow and steady. This is to be expected because just as drivers are unique and approach the highways different organizations approach marketing different.

What's ironic is that many organizations are like a lot of drivers in the good old days and approach marketing the way they approached driving. That is to say they don't plan and often get lost along the way. In these pre Garmin or Tom Tom days people had to look for gas stations or other locations to find their way. A great deal of organizations drive down that highway with no idea where they are going or how they are going to get there. Sometimes they drive down the highway very fast assuming speed is progress or sometimes they stay in the right lane assuming that slow and steady will win the race, yet fail to notice all the competitors blowing by them.

The moral to the story is that driving on the modern highway is a great analogy for doing marketing, communications and branding in the modern age. You need to have the right tools to get the job done (a well maintained car,good radio, etc.) you need to know where you want to go and how to get there. You need to stay focused on the road and not get distracted by small and inconsequential items. Lastly, you need to be aware of your surroundings and judge your progress by your own goals, not by what is going on around you.

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