Tuesday, July 27, 2010

Why can't most communications people communicate?

Being a sole proprietor has one great advantage. Yes the commute is great and all that, but what I am referring too is that I am a review committee of one. There is nothing that destroys a great work worse than the review of dozens of people each of whom wants a change to the document. Often this results in a weak and diluted piece of work, much like a painting, hit with a fire hose.

There is a great story about how when Michelangelo was painting the Sistine Chapel in Rome, one of Pope Julius's Cardinal's told him to paint as if God himself were painting the Chapel. Supposedly, Michelangelo told the cardinal that if the Pope wished for God to paint the Sistine Chapel he should have given him the commission. The point I see in that story is that many of us in communications are used to receiving the input of others, sometimes welcome, other times not. Often the worst type of input to receive comes from those who think they are helping and the worst type of advice to give is to those who we are trying to help.

In my experience working with and for communications people we often see advice presented as fact. For example a document we produced edited as if we didn't know what I/we didn't know what we were saying when in fact it said exactly what the edited copy did but in a different format. Of course this is indicative of another long standing fault with communications people and that is that we do not offer strategic alternatives to senior level executives but rather position communications to meet their expectations which is nearly always tactical. (The news release for example.)

I once had the opportunity to see an advertising team brainstorm and it was a very impressive feat. While it was as far from Mad Men as you can imagine, it was still a very impressive feat. For 30 minutes ideas were freely offered, discussed and debated. No one idea was dismissed out of hand and, in the end, the solution was really a group effort and quite impressive. Sadly, communications people seem to think that they are too busy or, too important, for such niceties. A document isn't considered perfect unless someone higher up has marked it up, changed yes to no and made 100 other unnecessary changes more to appear busy than to accomplish anything else.

Lastly, what's also missing in most communications environment is the idea that once a person has reached a certain level that he or she is now above the nitty gritty world of writing and editing. In certain branches of the military there is the concept that every service man or woman is a rifleman first (forgive the sexist terminology) and everything else second. Besides helping to project a certain esprit de corps, this also keeps people focused on what the job really is about and keeps people's eyes on what needs to get done and how to set proper priorities.

There is a woeful gap of internal communications within the world of communications. Most communications professionals see the profession as back and white and really believe that they know all and there is nothing they can learn. That is sad when you compare it to fields like medicine and engineering which believe the exact opposite. The best way to manage our profession and better guide what the executive levels think of us is by realizing we are a profession and not just a bunch of people fumbling around in dark. By working, sharing and collaborating more, we can actually turn communications, (PR and MarCom mostly) into a real profession.

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