What's so great about experience?

In looking around at the very few job postings out there, I see a lot of strange postings. One was looking for someone to work the front desk of a hotel but they had to have experience working in suburban hotels and anyone who has worked in downtown hotels would not be considered. Now I will be the first to admit that I read job postings I have no interest in applying for because I find them amusing and because job postings are often so poorly written that they are amusing. I have never found a great difference in the job skill set needed to work down town than out in the suburbs.

Yet we are conditioned to think that having some experience or familiarity with a certain market segment is essential to succeed in that market. While I can see that to be true in some areas I have to say that I believe it to be very short sighted in others. Now of course, if we have a heart condition, we all want to go see a cardiologist and not a ophthalmologist. There are dozens of examples just like this. But I find that for the majority of us who are working in service industries, we posses a certain skill set which is transferable and which in some cases may bring a fresh perspective.

There was a great example from an exercise run by the Army towards the end of the cold war. They were gaming what was generally believed to be how the war between NATO and the old Warsaw Pact forces would play out. In one exercise a group of ROTC students defeated a ground of Army War College graduates by using new tactics not previously in the planning. Many of the War College graduates had seen combat in Vietnam and needless to say were upset that they had lost. They protest claiming the ROTC students used unorthodox tactics to win and should forfeit. When Adm. William Crowe the then head of the Joint Chiefs of Staff found out about the dispute he commented that the enemy isn't supposed to do what we expect it to do. They are the enemy.

Experience often leads to a certain level of intellectual laziness and a comfort that with the experience comes a certain level of entitlement. Experience only works when it is constantly being challenged by a new and changing environment. The person who looks at the situation and claims, "that's what we have always done" is poison to the organization. This is not to argue for change for the sake of change, but it does argue for constant motion to stay ahead of the curve that is always changing.

Speaking as a public relations and marketing professional, I have to know not only what is going on in my own industry, but I need to understand how my profession is changing. I need to understand how this impacts my clients and what threats and opportunities it offers. In other words I need to keep moving. The major conclusion I hope you can take away from this is that experience itself is not anything great, it is how you evolve along with the environment and continually re-invent yourself as someone who offers a set of relevant skills. Experience is less impressive as how you react and deal with change!

Some goals for 2010

For those who don't know me, I have never been a big fan of resolutions. I personally consider them jokes and something that people make, fully knowing that they do not intend to achieve them. That being said, I am a very big fan of goals and believe that every person and organization needs to have goals in order to succeed and most importantly, the goals need to be something that can not only be achieved, but will result in a stronger person and organization.

So what can we set as goals for the individual in 2010? Well there are always the personal goals such as losing weight, quitting smoking, exercising more and so on. Let me say that each of these are excellent ideas but we should be doing them anyway. These are life choices and really not what I had in mind. Rather, I would suggest we all try and find a way to improve ourselves professionally in the coming year. There are a number of ways we can do this. Some of which include:

Education-The world is changing faster than ever before. I find myself amazed that my 12 year old nephew can often explain things to me that I have never heard of before. I thought my parents were bad for not using one of those old answering machines with the tape that needed to be replaced every six months or so. Now I am in fear I may be reaching that level of technology illiteracy. Even social media presents an interesting obstacle for most professional who have been in the industry for more than 10 years. It is a fascinating world that is always changing and we need to make sure we keep up with the changes or risk being left behind.

So the first goal for 2010 should be to educate your self on the latest breakthroughs in technology. While I write mostly for marketing and communications people, this goes for anyone in any field. Either you learn when the train leaves the station or you're left on the platform.

Network-Everybody knows that networking is important to success in today's hyper-competitive job market place. Sadly, one of the inverse or negative results of social media is we believe we can sit back at the key board and meet people that way. Let me be crystal clear in my own opinion. Social media is not networking. In order to network you need to be out and meeting people and learning more about them and engaging them in conversation.

There is a big difference between between knowing someone and being a friend with someone. Your friend is someone who brings a smile to your face as you recall a funny story or a great conversation you had with them. They are someone you know right away is intelligent and whom you can assess nearly immediately their strengths and weaknesses.

Persevere-It is easy to say things are too hard and move on to something different. Speaking as a former hiring manager, if I was looking at two people and one person had better technical skills than the next, but the latter had stuck to their guns through thick and thin my first instinct would be to go with the one who persevered. There is a lot to be said for people who have passion and love what they do and don't see it as simply a pay check. These are people whom you can count on when times are tough to provide you with solid advice.

Having said that, you need to be sure you are not sticking to someone who for lack of a better word is the typical cockroach. Every organization has one. They survive ironically not because they are good at what they do, but because they spend as much time on self-promotion as helping the organization succeed. Fortunately I have found two sure-fire ways of warding off these people. Much like cockroaches and vampires, they hate direct sunlight. Ask them one or both of two questions, tell me about your greatest personal failure? When did you help the organization succeed but let someone else receive the credit.

Stay optimistic-This is one of those things that will be easier said than done! Being optimistic in tough times is extremely difficult but equally important. Discouragement can result in mistakes and missed opportunities. Remember that every opportunity is a gift and by opening it, we can achieve great things.

Go for it-I know HR people will hate me for saying this, but if there is a job you think you are qualified for then go for it. What is the worst that can happen? They can say no which as well know is more likely in this day and age. But if you do your homework, and prepare a well thought out appeal and present yourself as the problem solver they all need you will be surprised at how strong the positive response is.

This is only a partial list of my own goals for 2010. I am sure once I post this I will think of several more. But the important thing I believe is that we need to focus on what is going to happen, what we can contribute and most importantly why we are needed. To quote the Kink's "The past is gone and ain't coming back no more." Focus on what you can bring to the market and pretty soon you will be bringing them to it!

Let's get this decade right

Well I am sure we all agree that the first decade of the century and millennium was a failure by even the most optimistic measure. It is pretty obvious that it was a total failure of leadership by government and business. The short sighted CEO's who managed the economy into the gutter by thinking they work for Wall-Street share the blame alongside the fat cats on Wall Street who thought their bonus checks were their IQ's and let's not forget the total lack of leadership in Washington where the idea of, "If I don't admit wrong then I am not wrong" prevailed along side a total lack of interest in the national well-being.

So now we're in a new decade and hopefully we can turn things around. It may seem highly unlikely now but with the right set of circumstances we might be able to do so but like any task it will take work and sadly thanks to reality TV, government officials and Corporate CEO's we've been taught that hard work is wrong and we should be going for the fast and easy buck. Well thankfully for all of us the days of easy money are over so let's see if we can get the teens, my name for this decade, right.

First of all the biggest change needs to come from the corporate world. Corporate leadership in America does not exist and is driven by really stupid people who think they work for Wall Street and don't care about anything beyond the next quarter. Believe it or not there was a time when companies cared about things like customers, products and yes employees. Companies like IBM and Dow used to brag about how they hired only the best and the brightest. We need to get back to the days of treating employees as valuable assets rather than expendable tools. Employees need to be treated as an asset and not a liability on the balance sheet.

Companies also need to realize that they can anticipate events but can not control them. More effort needs to be put into flexibility and planning rather than trying to cover all possible scenarios are just working under the assumption that we know everything and that events will just work out perfectly because we're super smart and can plan anything again. The goal for the coming decade is an idea I call planned flexibility. Let's be ready for the changes in the marketplace but lets also keep in mind that despite all media hype, the world does not change all that quickly.

As for the other two legs of this stool of stupidity, we need to restore a sense of balance. I laugh at the concept that these firms need to pay these bonuses because if they don't they will lose these oh so valuable souls to the competition. That would be like your local baseball team looking at the player who consistently failed in the clutch and gave up home runs or struck out with the bases loaded and saying, "we really wouldn't want the competition to have this gem." Actually, I think that is exactly what you want! Strengthen the gene pool by getting rid of the weakest link. On the Serengeti in Africa if a gazelle is too slow or gets too close to the watering hole then the gene pool is preserved because the gazelle is some lion's or croc's lunch.

As for Washington, can we tear it down and start over? I think Nebraska gets it right, no parties. Everyone is non-partisan so they have to work together! Let's do that and maybe if we can get people to work together and set one seven year term for all members of congress maybe we can see some real reform.

I hope that we can see the errors of our way during the past ten years and make the changes that are necessary. Sadly, the people best in position to make the changes are the ones who got us here in the first place so forgive me if I am not overly optimistic.

Strategic communication planning for 2010.

There was a great article in the most recent Time about how the past decade was one of the worst and how we will be happy to be rid of it. Well, the new year always bodes well for new and exciting things as we shake off the dust of the old so it is time to start thinking about what to do in 2010.

There are several things you need to do to prepare for the upcoming year. The first thing is to review not just the most recent year, but the past few years before hand if your business has been around that long. You need to take an honest and hard look at what has worked and what hasn't worked. It is time for hindsight to do its thing and tell you what would you do different if you had to. It is also important to remember what went well and what you did right. Certainly there are lessons to be learned from success as well as failure.

There is also the need to find out how marketing and communications will help drive the overall strategic goal to its successful completion. Every organization plans ahead usually quarter by quarter, but there is also the need to project out annual goals for the organization as communication goals tend to span several quarters. Strategic planning of communication is every bit as critical to the success of the organization as the strategic planning of capital spending. Planning on communication and marketing is often seen as what I would call an "oh yeah," category when in fact it requires some of the most strategic planning of all the organization's groups in order to succeed properly.

Another aspect of planning communications strategically is to have both hard and soft goals. Communications tends to fluff off the concept of hard goals and that to a large degree is why marketing and communications are seen as expendable in turbulent times like this. By developing hard targets for accomplishments and then being able to benchmark these accomplishments over a period of time and versus company success marketing and communications individuals will be able to clearly demonstrate the role they play in the success of the organization.

The time for strategic communication plan is not only here but it is long overdue. Like all other professionals marketing and communications professionals need to realize that while we are relied on as creative individuals, we also need to join the rest of the management group as people who work in a numbers based environment. Doing this will solidify the role of marketing and communications as an essential role player in the organization!

How to really measure your PR results?

I was looking at a site for a company that was interested in hiring some PR help lately. Based on an initial conversation, they seemed to take a great deal of pride in what they had done up until that point and were seeking someone to come in, take up the baton and carry forward. I had to be a bit of a spoil sport when it came time to ask questions and ask them why they were so proud of what they had already done. I was not trying to lessen their accomplishments, rather I wanted to understand why they believed their PR program was in excellent form.

I told them in my opinion they had an impressive amount of coverage. I saw a number of very well known publications, including some very solid business coverage. What I did not see however was publications which may be read by individuals who are interested in purchasing their services. In other words I saw the very evil shadow of trophy hunting and nothing that would help the brand to grow and excel.

Let me give you an example. Say your company invents a robot that can fit into your garage and diagnose problems with your car in layman's terms and even perform minor repairs like oil changes. Now this is cool stuff and of course you may wish to get it covered by Time and the Wall Street Journal and your local big business publication. But I would argue that Car and Driver and maybe even Simple Life may be more appropriate as this is where people would go to make buying decisions regarding these products.

The issue boils down to the fact that one hit in a solid industry publication is one that will go to deliver your message to your customer base. They are not always glamorous, but they are highly influential among the consumers of your product. A hit in a big business publication like The Wall Street Journal may feel good and may give the impression of success, but it will prove to be an empty victory.

Remember that people do not turn to mainstream media for information on specific industries. They usually go to specialized media outlets, web sites and so on. The best way to measure the success of your PR efforts is by monitoring how much of an increase you see in a tangible factor such as web site hits, contacts or leads. Of course, you need to factor in the role of the other elements within the marketing mix such as direct mail,advertising and the web in your calculations.

The strongest advice I can offer to any organization who wishes to measure your PR results is determine what you hope to accomplish from public relations and then base all measurements against that. Avoid the pitfall of thinking that a big name will result in a flood of new business and realize that, ultimately, the goal of your PR efforts is to work with the marketing team to drive sales and create revenue!

Start off right when it comes to marketing

Funny thing about marketing, we are often called upon to deliver results without being given a chance to do the actual ground work to support the demands placed on us. I like to put myself into another profession and wonder, would we say to an architect that it's OK to design half the building because we want the plans done by 4 or to a farmer, hey, we want crops by June even though we only planted in May.

Of course, the big issue is that marketing has become far to compliant when it comes to dealing with the expectations raised by senior executives. All to often we wish to be the ideal of the team player and meet or exceed any demand regardless of how realistic it is. What the situation calls for, but where marketing and communications people fail to come through, is in providing and honest and fair assessment of what we can do and when we can do it. It is far better to be honest and say this will take until next Friday to do right rather than say when do you want it.

By releasing the ability to start off right in the marketing program, we are automatically in the hole. The marketing team has sacrificed the ability to become an effective team and has established that its role within the organization is to supplicate to any demand that is placed upon it. The legitimacy of marketing as a contributor to the success of the organization is virtually negated.

By establishing itself as an independent entity within the organization, capable of standing on its own and providing legitimate input to the success of the organization. By standing up immediately and expecting to be counted along with sales, finance, HR and the other departments within the organization, marketing garners a seat at the table and becomes a value added team to the group and not an expense to be corralled. The latter course, as we all know, leads to disastrous results for the long-term success of the organization.

The Public Relations Diet: Sure to help your company grow

The news media is constantly reminding us of how poorly the health is of the American public. While numbers vary, I have heard that between 1/4 and 1/3 of Americans are obese. If one were to develop a way to gauge PR programs regarding their level of fat, I would argue that at least 90 % of them are obese. Bloated by needless releases and wasting time and resources chasing vanity clips and not focused on what any good marketing person should be, growing the company.

Thankfully, I have come up with what I think is a good PR diet. Sadly, I compile this without having a book publisher yet so I guess I will have to win the lottery to make my first million. But seriously, there are ways to run a lean, mean and highly effective public relations program. Let me try and spell out a few of the basics here and we can build off them.

• Establish the independence of PR and the unique benefits it brings to the organization-PR does not stand for press release, nor is it a vanity project for the senior executives. It is up for the PR team, especially the managers to put a stake in the ground and defend their PR expertise and knowledge. As we all know, being a PR person is often like being the coach of a sports team. Everyone can do your job better than you. Don't be afraid to take a strong stand and tell people what they need to hear, not what they want to hear. This is by no means being rude or cruel it is being honest.
• Limit the use of news releases and banish the word press release all together-A news release is just that, the release of information of value regarding the organization to the public. It should be used rarely and when information of great value needs to be disseminated. Releasing version 2.0M does not qualify. I have found that like with any training regime, setting limits is the best way to ensure that you receive a quality product. Do not be afraid to set a quota with a bit of leeway. If you commit to 4-6 releases per quarter, or better yet, per half year, hard decisions will have to be made and the result will be better news releases.
• Be creative-Most PR people, especially agency people, seem to be like the old milk horses who go the same path because they were trained to do so and don't know any better. It is amazing to me, how many PR professionals talk about Web 2.0 and how skilled they will be in those areas, yet 90% of their time will be spent writing releases and pitching media that will help them, not you! Look for ways to be creative, heck contact editors and ask them if they have any holes coming up that maybe filled nicely by some of the bylined articles you already have in the bullpen ready to go. That works out exceptionally well!
• Find time to meet with editors-Times are tough now and budgets are the tightest they have been in years. But there is a great opportunity to build exceptionally strong relationships with key editors by face-to-face meetings held at conferences or other events. By doing this you become more than an anonymous voice on the phone but a smiling face and a good shared laugh.

The Public Relations Diet will serve the true purpose of PR. It will not give you vanity hits, nor make your CEO a rock star, rather it will help you to do what all marketing and communications people should do. Build up brand recognition, which will ultimately result in greater revenue!